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Saved draft mail not being deleted on sending

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3 REPLIES 3
Gondola
Community Star

Hi Ady

 

Fault report as requested.

 

All 3 TalkTalk.net mailboxes are not deleting saved draft mail messages when those messages are sent.

 

Details in Private notes.

Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer


OCE_Ady
Community Team - TT Staff

Hi G, thanks for taking the time to create a new thread I really appreciate it. I'll get this raised for you now. OX aren't the fastest when the ball is in their court, but I'll do my best for you. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star

Hi Ady

 

A minor update from me.

 

Draft mail messages not being deleted on sending remains unresolved for TalkTalk webmail and the TalkTalk mobile app (android).

 

However, when Thunderbird (IMAP client) saves a Draft then that saved draft appears in the online mailbox Drafts folder.  When Thunderbird sends the Draft the saved draft in the online mailbox Drafts folder is marked for deletion because the subject and recipient text is crossed out in the List view. When sent the message is copied to the Sent objects folder and the saved Draft is ultimately deleted.

 

So, when working with an email client the Drafts are deleted on sending which is the normal expected action.

Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer


OCE_Ady
Community Team - TT Staff

Thanks G unit I'll pass on your findings. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.