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Setting up & finding group emails addresses

First Timer


On the new updated talktalk I am unable to find the group email addresses I set up before the change and I cannot find how I set up new group addresses .

Please can you advise


Community Star

Hi @Thomasq 


In the new TalkTalk Mail the Contacts Group Email Addresses is called a Distribution list.  You'll find your previously defined Contacts Groups in the alphabetical Address Book Contacts list with a sub-title of Distribution list.

To create a new Distribution List (for group email) in new TalkTalk Mail:

  • Login to new TalkTalk Mail
  • Select Address Book from the blue header bar
  • Select New from the sub-header and then from the drop-down menu
    Select Add contact or Add distribution list
  • In this example, select Add distribution list
  • In the new window
    Give the Distribution list a name
  • In the Add contact box either add contacts manually or
    Select existing contacts - Select the Contacts icon on the right side of the box
    In the Select Contacts pop-up window
    Tick the box to the left of each contact you wish to add to the Distribution list
    Select the blue Select button
  • When complete select the blue Create list button at the bottom of the page
    You'll get a confirmation window appear
    The Distribution list will appear in the alphabetical list of Contacts


Add distribution list


To Edit an existing Distribution list

  • Select the Distribution list from the Contacts
  • Select Edit from the sub-header
    A panel will appear listing the Participants (Individual contacts)
  • Select the dustbin icon to the right of a contact to delete from the list
    It will delete without confirmation
  • To add a contact either type the email address in the Add contact box
    OR select one or more contacts from the Address Book
    Select the Address Book icon in the right side of the Add contact box
  • When done select the blue Save button at the bottom

Tip: Keep each Distribution list to no more than 50 individual contact addresses. This is to make sure the spam detection doesn't get triggered by the sending to more than 50 recipients per hour. If you have a group of more than 50 recipients split into several Distribution lists then spread the sending out over the day.

 Gondola - Volunteer 2017-2020

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