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Sign Up to TalkTalk Mail Plus

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5 REPLIES 5
gordon2204
First Timer

I have a very old tiscali e-mail address. Following an e-mail from Talk Talk I am trying to sign up for Talk Talk Mail Plus. I enter my e-mail address and password both which seem to be accepted as they have a nice green tick alongside them when I hit continue. Some seconds later I ust get the error message 'System error. Please try again.'. I do not have an account set up with Talk Talk and I thought by signing up for Talk Talk Mail Plus I would set up an account as part of that progress.

Gondola
Community Star

Hi @gordon2204 

 

The green ticks against the email address box and password box just mean the input characters have been accepted as valid and the email address is in a valid format and is a talktalk managed domain.

 

The next step is that the email address is searched for on the talktalk email address database.

 

You're seeing:

 

 System error. Please try again.

The error message is a current issue because the process is not able to access the talktalk email address database.

 

I'll alert the TalkTalk team for you.

 

Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add the tiscali email address with any relevant other notes and finally save changes.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

Gondola
Community Star

Hi @gordon2204 

 

Would you retry please. Looks to me as though the email address database access issue is fixed.

 

Let us know the outcome.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

gordon2204
First Timer

Hi Gondola,

Many thanks for the update. All appears to be working. I have set up everything now.

Gondola
Community Star

Thanks for taking time out to let us know. Your feedback is always good.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

OCE_Ady
Community Team - TT Staff

Hi all, the problem is cleared how are you all getting on.

 

Ady


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