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Sign Up to TalkTalk Mail Plus

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2 REPLIES 2
allbar
First Timer

"I am trying to sign up for Talk Talk Mail Plus. I enter my e-mail address and password both which seem to be accepted as they have a nice green tick alongside them when I hit continue. Some seconds later I ust get the error message 'System error. Please try again.'."

 

I'm having the same problem even after following suggested solutions.


Anyone else had similar and how was it fixed.

Gondola
Community Star

Hi @allbar

 

The green ticks against the email address box and password box just mean the input characters have been accepted as valid and the email address is in a valid format and is a talktalk managed domain.

 

The next step is that the email address is searched for on the talktalk email address database.

 

You're seeing:

 

 System error. Please try again.

The error message is a current issue because the process is not able to access the talktalk email address database.

 

I'll alert the TalkTalk team for you.

 

Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add the email address you're trying to sign up with any relevant other notes and finally save changes.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

Gondola
Community Star

Hi @allbar 

 

Would you retry please. Looks to me as though the email address database access issue is fixed.

 

Let us know the outcome.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer