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Since Email Update

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18 REPLIES 18
Highlighted
Team Player

Hi,

 

Since the update when I log in online to my emails, on the left hand side where the 2 "circles" are, the is a flashing question mark and !.

eg. These are flashing in the circle "? and !".

 

Also if there are any links within an email, nothing happens when I click the link.

 

Any ideas?

 

Thanks

Bigkap

Highlighted
Community Star

Hi @bigkap 

 

Your browser is probably blocking pop-ups. What you'll need to do is allow pop-ups and re-direct links for https://apps.talktalk.co.uk:443 if it's the Chrome browser or https://apps.talktalk.co.uk for others.

 

What browser is it? The description of flashing circles with question marks etc doesn't tell me which one.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Highlighted
Team Player

Hi Gondola,

Thats a valid point regarding blocking pop ups. 

I am using Chrome. 

When I get home tonight I will check and let you know. 

Re the links, also I will check tonight. 

 

Thank you for your advice. 

 

Bigkap 

Highlighted
Community Star

Nice one.

 

Let us know what you find. Feedback is always good.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Highlighted
Team Player

Hi,

 

I unblocked the pop ups but still have the same problem!

 

Steve

Highlighted
Community Star

...and Allowed the redirects to get the links working?

 

 

Chrome Allow redirects for email links.png

 

This is my Chrome: pop-up blocking but redirects allowed to make sure links work.

 

I'd like to see a screenshot showing the issue including the icons that you mentioned. But what I'd do is see if the issue also happens with the Firefox browser so you can be sure it's not malware or ad-blocker extension or a security software issue and is confined to Chrome and or its extensions. 

 

If it is a Chrome issue and there are Chrome extensions that are active you might consider making a note of the extensions and uninstalling and reinstalling Chrome so you can prove the basic Chrome browser will work ok.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Highlighted
Team Player

Hi,

 

I have added :443 but still no good.

I willl take screen shots and add to site.

Best leave it for weekend when I can focus fully.

Thank you for for effort very gratefull.

 

Steve

Highlighted
Community Team - TT Staff

Keep us posted Steve.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Highlighted
Team Player

Hi,

 

I have taken some images.

 

File : Talktalk 1

You will see that when I go to log in online, there are 2 question marks in the "Mail and Address" headings.

This flashes between "?" and "!"

 

File : Talktalk 2

Then in the main body of the mail to the left, is the "!" also flashes between "!" and "?".

 

File : Talktalk 3

These are the settings in Chrome.

 

Hope thios all helps to resolve the proble.

 

Thanks for your help everyone.

 

Steve

Highlighted
Team Player

Here is the image in Chrome settings.

 

Steve

Highlighted
Community Star
Solution

Hi @bigkap 

 

I can see what's happening to the icons now.

 

TalkTalk Webmail uses the fontawesome icon set version 4.7. But one of your Chrome Extensions is calling for the fontawesome icon set version 5. That's why the icons aren't being rendered correctly.

 

So what I suggest is to check the Extensions

  • Select the Chrome customise menu (triple dot icon top right)
  • Select Settings from the drop down list
  • Select the Settings main menu icon (triple line icon)
  • Select Extensions at the bottom of the drop down list
  • Toggle the extensions off one by one to see if it's a specific extension
  • Make a note of the extensions you have installed
 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Highlighted
Team Player

Well done.

 

Its one of the extensions I have.

All good now.

 

Perfect Great explanation.

As I know the person involved I will let them know by using their extension, I have this problem.

 

Thanks you so much.

 

Steve

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Team Player

THE BEST ANSWER GOES TO 

Gondola

 Gondola 

Community Star
 
 
 
 
 
 
 

 

 

 

 

INDEED A STAR

 

Steve

Highlighted
Community Team - TT Staff

Hi Steve, I'm pleased to see Gondola has been able to help and you've been good enough to give them the best answer. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Highlighted
Team Player

Hi,

I accidently pressed the best answer next to my name thinking it was for Gondola by mistake.

Thats why I added the additional comment.

Is there another way I can give a best answer?

 

Steve

Highlighted
Community Team - TT Staff

Hi Steve, I've already changed it for you. Thanks for taking the time and effort to reward Gondola's efforts. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Highlighted
Team Player

Hi,

 

As I started this post and I have a problem still relating to similar item, I thought best to add here rather then start a new thread.

 

The extension works fine and thanks to all again.

 

The problem is I want to register with a website.

If I register there is a confirmation email that I have to click to activate my account.

If I use my preferred email, which is Talktalk, I do not get an email from them!

Its as if its been blocked by Talktalk!

But if I use my Hotmail account, I get the activation email!!

I have tried on both my Talktalk emails but nothing.

The site is https😕/www.pinkdot.shop.

Any ideas?

 

Thanks in advance.

Steve

 

 

Highlighted
Community Team - TT Staff

Hi Steve,

 

Have you checked the Spam and Trash folders?

Chris

Highlighted
Team Player

Hi Chris,

 

That was the first thing I did.

Just strange it works for Hotmail and not Talktalk!

 

Steve