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Strange email behaviour

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7 REPLIES 7
Petruchio
Chatterbox

Hi

My talktalk.net email is only receiving emails if there isn't a hyperlink in the email sent.

This can be from the same person, all filters are off (in fact there aren't any), and I am using the talk talk website to view email to avoid it being an issue with Outlook.

As far as the other person is concerned the email appears to be sent (it is in their sent folder and they receive no notification of any issue).

Any ideas? I'm stumped!

 

 

OCE_Ady
Community Team - TT Staff

Hi Petruchio, that's a good one. What happens if you send a mail from your mailbox to your mailbox? 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Petruchio
Chatterbox

Just tried that...I sent an email to myself (ie from my talktalk to my talktalk) and  I received it fine. (I sent both with or without links and both came through fine) . It's ones sent externally to me that I don't receive. So frustrating! 

Petruchio
Chatterbox

Update!

It appears it is actually just one link that isn't getting through... For a wallpaper shop of all things. Any reason why this one website link can't get through?? 

https://www.grahambrown.com/uk/

 

OCE_Ady
Community Team - TT Staff

Well I've run a test and I can't receive that in a mail either. I've tested the URL in MXtoolbox and it's good. I can't even send  grahambrown.com  to my TT test account. I'm working on testing why and will post back once I've got more for you.

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


OCE_Ady
Community Team - TT Staff

Well my testing is a bit confusing. I've got more testing on the go. I'll be back.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Petruchio
Chatterbox
Thank you. I'm glad it isn't just me having issues then! Please let me know if you work out what is causing the problem. Many thanks.
OCE_Ady
Community Team - TT Staff

I've asked my colleagues if they'll do the same testing to make sure we can replicate it across the board. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.