Subject: pipex email password
I have been trying to obtain my pipex email password from TT for 7weeks now to no avail. I have forgotten it and my computer has not saved it. I can get into my account by using my gmail account and my email does appear in manage mail but there is no option to change password.
I have seen somewhere that TT can send a temporary password....is this the case and how does this happen?
Someone kindly replied with an answer yesterday in private emails. I can find the email but cannot open it. Could someone tell me how?
Solved! Jump to the Best Answer.
TalkTalk will need to verify you as the registered pipex mail user and authorise a password change with the pipex email admins.
When the pipex mailbox is migrated to the TalkTalk Mail platform and you have a MyAccount as a Broadband customer then you'll be able to manage the password change there or set up Reset Details for when you forget the password and need to reset it.
Until then just please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add the pipex email address with any relevant other notes and finally save changes.
TalkTalk will need to verify you are the registered mail user. You'll get an initial response here from a TT Staff member.
You'll receive via Community Personal Messaging (Click here for the envelope icon by your avatar top right of this page... a data verification request from the TT Staff member prior to authorising the password change. Only give details to TT Staff.
You'll then get a call on your mobile and a team member will run a security check and give you the new password.
I have to say that all is now well . The phone call came through on Wednesday from TT with a new password for my email account and all is now fine.
Thankyou for helping
Why does this take so long, Gondola? Why do they treat us Pipex customers with such disdain?