We are in the same position as Benby - but it took a while to realise. This is because when we received the email from Talk Talk on 09/10 I thought that Fleur was a Talk Talk service (as when the broadband service was transferred in 2015 we were advised that our Talk Talk service was being managed and supported by Fleur).
In addition when I registered on My Account (as suggested in the email) it indicated that we had a Broadband only service. It was only when we received the reminder email on that I looked into it more closely and realised that Fleur was not Talk Talk and our tiscali email would change on 19/11, and we could not get Talk Talk broadband.
Before I discovered that Talk Talk broadband wasn't available to us. I looked into how we could deal with the situation given that our Fleur contract runs until 01/20. At that stage I thought we would take Talk Talk Plus until 01/20, transfer to Talk Talk broadband and then cancel our subscription to TT Plus. However the FAQ tab on the TT Plus page indicates subscription finishes when you close down your last TT email address - so it appears this may not have worked.
We have had our Tiscali email for over 15 yrs so closing it down is not a trivial matter. For us I'm not sure what it provides over and above one of the free alternatives - so at the moment I think we will try and leave by 19/11, or run TT Plus for a short period while we sort out the admin attached to closing it.
It seems to me that the TT email should make it clear that those broadband customers who were transferred to Fleur by TT are caught by the changes to TT email - otherwise I suspect there will be some who, like me will think they are unaffected.
For those who are unable to transfer to TT broadband the notice of the change seems unreasonably short.
You can definitely run TalkTalk Mail Plus on a month by month basis for the subscription fee by Direct Debit of £5 per month. About TalkTalk Mail Plus I think gives you all the information you need alongside the detail given in the invitation message from TalkTalk.
Fleur Telecom isn't part of TalkTalk and they invoice you directly for your broadband and 'phone services. But Fleur Telecom do not offer an email service which is why your email service remained with TalkTalk.
Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add email address(es) with any relevant other notes and finally save changes.
I've asked on your behalf of all Fleur Telecom customers if there's a bit of flexibility in the date for deletion of any mailbox not signed up to TalkTalk Mail Plus so fingers crossed that the TalkTalk OCE can help.
Hi all, just to confirm the terms and conditions are as laid down in the email you've received. Gondola has as always been spot on with the advice given.
I had a lot of problems with TalkTalk customer service last time so I wasn't too sad when they offloaded me. I expect you are like me probably had your Email addresses a long while. I know I could go elsewhere and get free email but its such a hassle informing everyone of the changes. I expect TalkTalk know this that's why they have the cheek to charge £50 a year. But the really funny thing I tried to sign up today using the Email Gondola advised and the link didn't work. Good old TalkTalk nothings changed. Ha Ha.
Let us know what steps you took and what error messages you encountered and at what stage and we can work out what's needed in your case.
For example, if you couldn't add the mailbox address to a MyAccount then that's just a case of unlinking a mailbox association with a former MyAccount.
If the MyAccount didn't set up with your telephone number then I understand that's awaiting a fix. TalkTalk in that case need to know your email address so that it can be safeguarded whilst the fix is in progress.
Just been on the TalkTalk website found it difficult to actually find all the sign up info I would have thought something new like this would be splashed across the whole website. The website was very slow loading ( could be my broadband ) anyway managed to sign up got the confirmation email went back to the TalkTalk site to set up my account and got the message " Something went wrong try again later "
You've now hit the right button to get signed up to TalkTalk Mail Plus and you have a confirmation email from TalkTalk that will state monthly payment plan £5 or annual payment plan £50 and look something like this:
You will need to wait until MyAccount is fully set up and this could be anything from 5 minutes to an hour.
So, try once more to Log in to MyAccount and let us know if all is looking as expected or if you still get an error message.