To me this looks like a PR disaster in the making. There will be plenty like me who believe that they still have a Talk Talk broadband service (due to the way that the transfer to Fleur by TT was originally described and an inclination not to look at the detail since) and My Account suggesting that they still have TT broadband.
As previously mentioned the TT email needs to state that customers who were transferred to Fleur by TT will lose their email unless they take action.
I am setting up an alternative free email - which looks at lot easier than trying to stay with TT!
@Brompton wrote:...There will be plenty like me who believe that they still have a Talk Talk broadband service (due to the way that the transfer to Fleur by TT was originally described...)
You acknowledge that there was a transfer of service to Fleur Telecom - what did you think was being transferred? Do you get any broadband bill from TalkTalk?
Are you one of the customers outside of the TalkTalk network coverage transferred to Fleur Telecom in 2015 or a former OneTel customer using Indirect Dial Access?
As for the advisory email about TalkTalk Mail Plus I believe it does make it clear that action is needed by TalkTalk broadband customers to add email addresses to an active MyAccount or for non TalkTalk broadband customers to subscribe to a Mail Plus MyAccount if you wish to keep using a TalkTalk mailbox.
But equally, you're free to set up a free mail account. Fleur Telecom's advisory - choose Microsoft or Google products.
I had been a TalkTalk customer for about 8 years then out of the blue I was transferred but like you I thought Fleur was another part of TalkTalk. I even contacted TalkTalk about a year later about spam emails and it took a few phone calls before TalkTalk even noticed I wasn't a customer, once that was sorted out I found out TalkTalk no longer offered a Broadband service in my area, they had just moved me to Fleur Telecom. Perhaps they should have informed us when their service was ending then we could chose who we moved to.
I agree about the notification about TalkTalk Plus is not clear that's why I put a post on here last week for information. But it gets worse if you read all my posts from yesterday I was messing about trying to set up a TalkTalk Plus account on and off for six hours yesterday. It looks like its all been thrown together in a hurry.
It took me ages I pressed pretty much every button not much was working and what did worked very slowly. I still say that the website was not very easy to navigate unless you are a TalkTalk tech bod, the links in the start up email neither worked, the welcome email arrived almost immediately but the account was not active for about an hour but apart from that five stars.
Just out of curiosity... why?
The first button requires a broadband customer MyAccount... you don't have one.
The second button, presenting the mailbox address... will not proceed when the address is already associated with the Mail Plus MyAccount that you've successfully registered.
But hey, thanks for the feedback.
But they didn't work yesterday before I registered either. I only managed to sign up by going directly to the TalkTalk website and not using the Email. I checked mainly to see if it was a fault with my broadband and to try and be helpful to let you know if the link was faulty.
That's very thoughtful of you.
I'm sure OCE_Ady will be interested. Where did you find the sign up for Mail Plus on the TalkTalk website?
I can see you got a confirmation back of signing up for Mail Plus. Did you opt for the £5/m or £50pa option and set up a Bank Direct Debit?
My understanding is that Mail Plus sign up's are personal and via the email invitation only. I just wish to make sure that you are fully subscribed and that you don't find in a month or so that you're not and your mail service is restricted.
It's quite possible that the sign up link was blocked by your email client software or virus protector add-on but good when accessed via an Internet browser i.e. going via TalkTalk Mail (webmail).
I'm more comfortable now that you are fully signed up and it's all working as expected.
I had a moment then when the ⭐ ⭐ ⭐ ⭐ ⭐ came crashing down out of the sky as fast as the Orionid meteor shower.
I have explained why I thought I was still a Talk Talk broadband customer after I was advised that "your broadband service will soon be managed and supported by Fleur Telecom" in 2015. In addition I didn't have to do anything regarding billing - the direct debit continued without my input.
Clearly if I had paid more attention since then I would have realised that this wasn't the case - my point is that if Benby and I were under that misaprehension then many others are likely to be in the same position. I would have thought the implications of this would have been of interest to whoever is managing this process at Talk Talk.
As previously explained I can't get Talk Talk broadband and will be changing email provider.
I am absolutely sure that OCE_Ady will be interested in your feedback.
There were some 108,000 broadband customers that had their broadband service transferred in 2015 to Fleur Telecom as those customers were outside of the TalkTalk network coverage.
Fleur Telecom does not offer any email service so the new Fleur Telecom customers were advised via the Fleur Telecom website to choose a free Microsoft or Google mail product as an alternative to TalkTalk webmail.