Hi @LaurieLou
Please select this link here Personal Information (Click here) and update your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add email address(es) with any relevant other notes about the unwanted MyAccount and finally save changes.
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Hey ,
Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible.
Info on how to signup to mail plus here: About TalkTalk Mail Plus
Thanks
Stephen, Community Manager
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.