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Talktalk email

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8 REPLIES 8
LUDDITE
Whizz Kid

Hi all, anyone else having problems with Talktalk mail? I get a message " This site can't be reached  The connection was reset"

From "problems with Talktalk mail" I click on Test mail and get a blank page.

I get this with both my PC and my mobile.

 

Gondola
Community Star

Hi LUDDITE 

 

Looks more like an Internet browsing problem rather than an email specific problem.  Although Mail and Community is working there does appear to be an issue with website access.

 

A click on the Test Mail button simply links to the mailto: function so will either bring up your computer's default mail program or a pop-up window to allow you to select a mail program or mail service to send a test mail message.

 

Try a different browser or clear browser cookies / history.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

LUDDITE
Whizz Kid

Hi Gondola, tried with Google and Firefox, cleared history/cookies, Pc and phone. 

No difference.

Gondola
Community Star

Hi, yes there does appear to be an issue with website access. I'm signed in to Community and Mail and both are working fine. The TalkTalk Group website is good but MyAccount and the sales pages are not accessible.

 

There's a report on Service Status.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

LUDDITE
Whizz Kid

Thanks for your replay, I can brows the internet and use the community, but unfortunately no email whatever I try.

I will leave things for a while and see what happens.

Gondola
Community Star
Solution

Hi

 

Try a sign in to webmail: https://apps.talktalk.co.uk/appsuite

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

LUDDITE
Whizz Kid

Thanks that works!!

Gondola
Community Star

Excellent.

 

That and Community will keep you going. The team will be working on the talktalk.co.uk outage.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

Gondola
Community Star

...and at 10:30 the talktalk.co.uk website and MyAccount are restored.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer