You're the third person to notice this today so maybe the limit has been changed (lowered). My understanding is that it's a security measure designed to trap 'excessive' use of the signins to a TalkTalk mailbox. It's a temporary limit so usually retrying later, in an hour, say, and you should be signed in ok.
Are you a TalkTalk broadband customer? Is your mailbox set to do an automatic sign out?
Menu > Settings > Basic Settings > Automatic sign out set to disable.
Hi bridgetathome, how many attempts had you made? Are you still getting this error message?
Hi all, I am getting the same message. I have two email addresses, my current one and one abandoned due to spam. I give the old one out to anyone I am not sure of so check the account occasionally. last night and this morning I logged into my current account (one attempt), logged out and tried to log into my old account but got the message preventing my logging in?
Hi all, I'm waiting to see if I can get information on what caused the problems you had. I'll post back to let you know as soon as possible.
I am getting the same message ( yesterday as well ), I have only accessed my e-mail once today earlier and the same yesterday finally gaining access to my e-mail after 2100 hrs. Could this be a fault at TT or more worrying is some one else trying to access my account?
I just wanted to say I got this message about maximum number of sessions yesterday and today, with webmail (not constantly, it's mostly been OK). About two hours ago, I checked webmail without any difficulty, but when I next tried, a few minutes ago, this message appeared. I've been a customer since (I think!) 2006, and have never encountered this issue before.
I should explain that when I bought my current machine in 2014, I decided to keep things simple and not install an e-mail client. So unfortunately I'm totally dependent on webmail to access past messages.
I do hope this can be sorted out soon. Thank you.
Hi all, I am still having the problem, earlier I logged into my normal email account, logged out, then tried to log into my old account and got the message.
I left it for an hour, then tried to log into my old account and got past the message, but at first the log in section of the page "greyed" out then turned into the three pulsating dots seen elsewhere on the forum. (I get the same on my phone?)
Service Status (Email) tells us that TalkTalk are aware that there's something changed that's bringing up the session limit for more people than expected.
I've not yet experienced this session limit message so it's not impacting all of us in the same way.
If you can get signed in by waiting an hour and trying again and then making sure you don't sign out and have the Automatic sign out setting disabled so a forced sign out doesn't happen.
Hi all, as Gondola has posted we've got an incident open for this and you can track progress on the service status dashboard.