Has the email address been actively used during the last 180 days? I ask to make sure it's not suspended through non-use. Have you tried sending the email address an email from another account and do you get any bounceback non-delivery email?
If the password is not recognised, the email system may have detected a weak password or a compromised email account and changed the password or locked the account to help secure customer data.
There are 3 ways to recover an email account:
Which way would you like advice on?
Hi Matt6023, I can see that you've got two email addresses set up for password reset. Please let us know how you get on.