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Tiscali E Mail Password Reset Help please

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2 REPLIES 2
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Chatterbox

Please can you help me reset my tiscali password, i no longer live at the address i set it up so i dont have the phone number to go with it, i really need to access the emails.

 

Thank you,

Matthew phillips

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Community Star

Hi Matt

 

Has the email address been actively used during the last 180 days?  I ask to make sure it's not suspended through non-use.  Have you tried sending the email address an email from another account and do you get any bounceback non-delivery email?

 

If the password is not recognised, the email system may have detected a weak password or a compromised email account and changed the password or locked the account to help secure customer data.

 

There are 3 ways to recover an email account:

  1. password recovery using a pre-arranged alternate email / mobile that you've already set up to receive a password reset.
  2. password change in MyAccount for TalkTalk customers
  3. password change by providing 5 items of personal data to prove ownership including knowing the landline phone number that you had when registering the email account

Which way would you like advice on?

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Community Team - TT Staff

Hi Matt6023, I can see that you've got two email addresses set up for password reset. Please let us know how you get on. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.