Hi Ady. A few queries if I may.
I am also (still) experiencing the same problem with receiving emails which no doubt will eventually (as usual) be fixed but my queries are:
1. Why does this keep happening ?
2. Is there any prospect of this continuing problem (which seems to occur every couple of weeks or so) being permanently fixed ?
3. Why does it almost always occur on a Friday morning ?
Hi rautospoon, so far we haven't had the same issue twice when it comes to total mail issues. There are so many network components involved in delivering mail that any failure can cripple the system. We're always working to eliminate any pain point for customers and the network. Issues with the platfom itself will not continue as the new platform is fantastic and very much a tried and tested worldwide product. Once every mailbox is migrated the issues will drop significantly. Why it always seems to be Friday well your guess is as good as mine.
The mail servers are no longer those same old servers for those that have migrated at least. Unfortunately, to connect you to them there's a significant amout of software and hardware and it's mostly those at fault particulary when it's a total loss of service.
You have been migrated and you are on the new servers. If you're referring to the message in the pink box when you login. It was decided that everyone should see that until every mailbox is migrated.
It's not been a fault on the mail servers for a while now, it's the networking products that connect you to them. Sadly we never communicate that meaning that it always looks like a dodgy mail platform and the new one isn't dodgy. The old however was as dodgy as can be hence the problems and the change.