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Tiscali email user unable to register on My Account

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7 REPLIES 7
Highlighted
First Timer

I am a Tiscali email user and TalkTalk phone/broadband account holder. Like many other Tiscali email users, I've been receiving the emails telling me to register the email address.

 

So I have tried to set up My Account, and with a/c & phone numbers, a verification code was duly sent to my Tiscali email address.

 

But when I then tried "Register My Account" with the same email address, it tells me that "your email doesn't match our records"

 

Strange - it matched to send me the verification code.  Something not right here, please help

 

Cheers

Andy

 

Andrew Birnie
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Community Star

Hi @AndyB5 

 

You're a TalkTalk broadband customer so I'm wondering if you already have a MyAccount.  Or have you not previously had a MyAccount for your broadband billing?

 

If the tiscali mailbox is associated with a former MyAccount then it'll need to be unlinked from that to be able to be added to your current broadband MyAccount. The TalkTalk team will need to do that for you.

 

Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current TalkTalk landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add email address(es) with any relevant other notes and finally save changes. TalkTalk's Community Team OCE will then locate your registered TalkTalk details.

 Gondola - Halloween ghoul guide

To avoid my red eyes . . . If I spooked a solution Best Answer

Highlighted
First Timer

Thanks for your prompt reply, but not so easy.

 

I tried to complete the community profile - but I am told that my emai address is already registered to another account.

 

So I tried your suggestion that maybe I was already registered on My Account, but when I tried the forgotten password link, I am told that the email address is not registered.

 

Something is clearly messed up with my email address and my account. I had issues about a year ago but I thought you had sorted it - but clearly not.

 

Please fix this

Thanks

Andy

Andrew Birnie
Highlighted
Community Star

Hi Andy

 


@AndyB5 wrote:...I tried to complete the community profile - but I am told that my email address is already registered to another account.

In relation to this Community Profile you've registered it and verified it with another email address. Not a problem. Trying to change this Community Profile's email address to the tiscali email address and being told it's already registered to another account simply means that you have 2 Community member names registered.  This one and another one that was registered with the tiscali email address.

 


@AndyB5 wrote:...I tried your suggestion that maybe I was already registered on My Account, but when I tried the forgotten password link, I am told that the email address is not registered.

The tiscali email address is not registered as a MyAccount username. OK, that's useful to know. It might still have been added to a former MyAccount for mailbox management.

 

Do you already have a broadband MyAccount for your current broadband billing? You'll not be able to sign up for another. 

 Gondola - Halloween ghoul guide

To avoid my red eyes . . . If I spooked a solution Best Answer

Highlighted
First Timer

Hi Gondola

 

I have not setup a community profile or My Account with my Tiscali email address.   I keep things really simple - I only have one email address and my broadband billing is sent by paper.  

 

So I do not know who has been using my email address.   Please delete the community profile and My Account using my email address - allow me to start again.

 

Thanks

Andy

Andrew Birnie
Highlighted
Community Team - TT Staff

Hi AndyB5, have you tried registering again since it failed? If you have when did you originally register?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Highlighted
First Timer

I have tried to register again - I get the response as noted above "email doesn't match our records"

 

I have not registered before, as I said above.

 

Can you fix this or not?  

If not, I have no alternative but to leave Talk Talk

 

Thanks

Andy

Andrew Birnie
Highlighted
Community Team - TT Staff

Hi Andy, in that case I'll have to raise the request to have it added for you. I've sent you a personal message to obtain the information needed. 

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.