A weak password or compromised email account will trigger a password reset or blocking of the mailbox to help secure customer data. You may need help to recover access.
If you're not a TalkTalk broadband customer you may be restricted to webmail access only unless you subscribe to TalkTalk Mail Plus.
Please check the sign in to TalkTalk Mail. Tell us if there's an error message or if you can sign in ok.
Password Reset details should have been set up for the email address so that an alternate email and or mobile number can receive a password reset. Please do try the Forgotten your Password option. If there's an alternate shown that you recognise from the hints, and have access to, then please reset the password.
If the self-help password change / recovery options aren't there or not recognised then I'll alert the TalkTalk Community team for you.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address and Save changes.
If your mailbox exists i.e. it's not been deleted or suspended then it will recognise that in the sign in stage. Please check the sign in to TalkTalk Mail (click here to sign in) Use your tiscali email address and password. Tell us what the error message says.
If you've got that far it indicates the mailbox has been compromised and someone unauthorised has changed the alternative email address and mobile 'phone number Reset details. That's assuming you've entered the correct email address.
As the self-help password change / recovery options aren't good, I'll alert the TalkTalk Community team for you as they'll need to verify you're the registered user and then set up new Reset details.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the tiscali email address and Save changes.
A TalkTalk OCE will reply to this thread from Monday onwards and then they'll Community Personal Message you to verify the registered email user details - so have ready:
When verified, the password will be changed and Reset details set up so you can set your own password.
If your mailbox has been compromised and you don't know how someone has acquired your password then scan your devices for viruses and malware to make sure they're clean BEFORE setting up a new ultra-strong never before used password that you keep exclusively for this email mailbox.