Did you sign up to TalkTalk Mail Plus from https://www.talktalk.co.uk/shop/mailplus
You'll have entered your email address and password and those will be used to access the Mail Plus MyAccount.
It may take a little time to set up the MyAccount so the try again later hint is probably appropriate.
Did you receive the confirmation email?
Hi. Thanks for the reply. The only confirmation I've had has been about the direct debit..
I'm trying to make sure that both mine and my wife's tiscali email accounts are included in the package. (Email only.) It doesnt recognise my tiscali email address. If i go to talk talk register its asking for my landline number but we dont,have anything apart from email with talk talk
Please don't try and register again for a MyAccount just sign in to MyAccount using the email address that received the invitation for Mail Plus or the email address that you would have entered along with the email password when registering for TalkTalk Mail Plus.
The registration for Mail Plus carries out a validation of the email address and its password and only if that is accepted does the process go on to create a MyAccount.
Obvious question, did you register your wife's email address and not yours?
If that doesn't get you signed in to MyAccount then please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add email address(es) with any relevant other notes and finally save changes. TalkTalk's Community Team OCE will then try to locate your registered TalkTalk details.
Are you saying that you can now sign in to MyAccount but the tiscali mailbox isn't added. If so, you'll need help to get the tiscali mailbox unlinked from a former MyAccount to get added to the new MailPlus MyAccount.
Just let the TalkTalk team take it from here and make sure the email addresses are added to your Community profile Private notes so they can be checked out.
Hi Bruce58, I'm going to have to escalate this for you to get the login deregistered then you can register again. I've sent you a personal message to obtain the information I need to get the escalation raised for you.
Hi Bruce58, to confirm you're the account holder can you reply to me via PM (Personal Message) with the following information:
Note: Please do not post personal information directly in the Forums.