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Unable to Access email -

First Timer

As I have noticed with others, I am also unable to access my e-mail account online and this has been for a while.  What is happening and is anyone sorting this problem out?

Community Star

Hi @Clover31 


What's your email domain - the bit after the @ in your email address?


Is the issue just that you cannot get signed in to TalkTalk Mail. For example, you get the three animated grey dots and no further?


If so, here's a fix for you:


First clear the browser cache and cookies. What to do if you can't load websites 

Advice for Chrome browser - clear browser cache and cookies


Then try this approach for the sign in:


Manage Cookies before sign in


Before you sign in, Select the Menu icon (triple line) top right and then Manage Cookies.


Manage Cookies before sign in Accept none


Then select Accept None and when the pop-up appears select Yes, proceed.


Then enter your email address and select Continue then clear the password box and enter the password then select Sign in.


All of the above is when your browser cookies appear to be holding up the sign in to TalkTalk Mail.


The above should get you signed in ok.


But if there's still a hold up then temporarily disable your Internet security scanning as that can hold up a sign in.


Let us know more.

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