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Unable to access Pipex emails after upgrade

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9 REPLIES 9
Team Player

Following the recent upgrade I tried to access my Webmail but it did not recognise the password. I then followed the procedure to reset the password (three different times!) and each time the password was changed but when I tried to log in to Webmail the password was rejected. I'm now locked out of Pipex webmail account.

 

How do I solve this?

Community Star

Hi @nicholasareeves 

 

Are you signing in to the primary pipex email address?

 

The upgrade to TalkTalk Mail creates a mailbox for the primary email address not for an alias.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Team Player

Yes I am

Community Star

Hi nicholasareeves 

 

Did you get a green banner message indicating your password change was updated?

 

Mailbox password was updated

 

What's the exact error message now preventing your successful sign in?

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Team Player

Yes I did get the confirmation message you posted. The esxcat error message is 'The Password is incorrect'

Community Star

Hi nicholasareeves 

 

Have you tried via the Forgotten password button and selecting a mobile number for the password reset? Changing your email password 

 

I don't know why the authentication system isn't updating the password on the TalkTalk Mail platform so this looks like a fault ticket will need to be issued.

 

 

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Team Player

I've just tried that with the same result. Hiw do I raise a fault ticket?

Community Star

I'll request that TalkTalk respond to you here and raise a fault ticket to see why the password isn't being saved on the Mail platform. 

 

Heads up that this will likely be from Monday onwards.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Team Player

Many thanks for all your help.

 

Nicholas

Community Manager - TT Staff

Hey Nicholas, 

 

Sorry to hear that, could you reply to the private message im sending as we need some more info to look into this for you. 


Thanks 

Stephen, Community Manager


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