Hi @MoiraB
The email system may have detected a weak password* or a compromised email account and changed the password or locked the account to help secure customer data.
Have you previously set up Password Recovery for the Tiscali email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail, if the email is listed in one of the 5 email address slots.
If not, you'll need to prove you're the legal owner of the email. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
- Email address affected
- Your Full Name
- Date of Birth
- Phone number linked to the Tiscali email address when first registered
- Full postal address linked to the Tiscali email address when first registered
- Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team
(for your security they won't leave a message with the password and there's no number to call them) - Save changes.
This topic has been escalated to the TalkTalk Community support team to verify the details recorded for the owner of the email address. The email expert will reply here to help with account or password recovery.
* The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) in force from 25 May 2018 is intended to strengthen data protection for all individuals within the European Union (EU). Password strength is crucially important in order to help secure and protect personal data.
