There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop.tiscali.co.uk', Server: 'pop.tiscali.co.uk', Protocol: POP3, Server Response: '-ERR [AUTH] invalid user or password', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
The email system may have detected a weak password or a compromised email account and changed the password or locked the account to help secure customer data.
Have you previously set up Password Recovery for the email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail, if the email is listed in one of the 5 email address slots.
If not, you'll need to prove you're the legal owner of the email. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
This topic has been escalated to the TalkTalk Community support team to verify the details recorded for the owner of the email address. The email expert will reply here to help with account or password recovery.
When you get a new password as well as updating that I'd recommend you update your email client settings to provide secure email.
The Tiscali POP3 email settings you need are:
|Login / Usernamefirstname.lastname@example.org|
|Incoming mail server||pop.tiscali.co.uk|
|Outgoing mail server||smtp.tiscali.co.uk|
Hi JohnB22, please post back once you've added the details and then I can take a look at this for you.
Hi JohnB22, I've raised the fault ticket for you. You'll get a call with the new password today. Please let us know how you get on.