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Unable to access Tiscali emails

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4 REPLIES 4
JohnB22
First Timer

There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop.tiscali.co.uk', Server: 'pop.tiscali.co.uk', Protocol: POP3, Server Response: '-ERR [AUTH] invalid user or password', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Gondola
Community Star

Hi @JohnB22

 

The email system may have detected a weak password or a compromised email account and changed the password or locked the account to help secure customer data.

 

Have you previously set up Password Recovery for the email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail, if the email is listed in one of the 5 email address slots.

 

If not, you'll need to prove you're the legal owner of the email. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:

  • Email address affected
  • Your Full Name
  • Date of Birth
  • Phone number linked to the email address when first registered
  • Full postal address linked to the email address when first registered
  • Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team
    (for your security they won't leave a message with the password and there's no number to call them)
  • Save changes.

This topic has been escalated to the TalkTalk Community support team to verify the details recorded for the owner of the email address. The email expert will reply here to help with account or password recovery.

 

When you get a new password as well as updating that I'd recommend you update your email client settings to provide secure email.

 

The Tiscali POP3 email settings you need are:

 

Account Type  POP3
Login / Username username@tiscali.co.uk
Password Yes
Incoming mail server pop.tiscali.co.uk
Incoming Port 995
Incoming Security SSL
Outgoing mail server smtp.tiscali.co.uk
Outgoing Port 587
Outgoing Security SSL
Outgoing Authentication Yes

 

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

OCE_Ady
Community Team - TT Staff

Hi JohnB22, please post back once you've added the details and then I can take a look at this for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


JohnB22
First Timer

Hi

 

Have now added personal info in private notes as requested

OCE_Ady
Community Team - TT Staff

Hi JohnB22, I've raised the fault ticket for you. You'll get a call with the new password today. Please let us know how you get on.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.