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Unable to access my account or Tiscali Email

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7 REPLIES 7
Chatterbox

I have been unable to receive any emails on my phone, webmail or home pc since Saturday. I am locked out with “wrong password” on account and email and I’m unable to access the reset email accounts. Please help as I have important emails that I need to access. I am a TalkTalk broadband customer. 

Dai Cyclist
Community Star

Hi @David1170 

 

A weak password or compromised email account will trigger a password reset or blocking of the mailbox to help secure customer data. You may need help to recover access.

 

Please check the sign in to TalkTalk Mail using your last known password.  Tell us if there's an error message other than 'the password is incorrect'.

 

As the self-help password change / recovery options aren't effective I'll alert the TalkTalk Community team for you. They'll need to verify you as the registered email user, secure your mailbox and set up Reset details so you can get the password changed.

 

In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address and Save changes.

 

I don't have any visibility of the TalkTalk workflow and they're currently prioritising work so be prepared for a wait until you float to the top of the queue.

 

In due course a TalkTalk Community Team member will reply here and then Community Personal Message you to verify you as the mail user; so be prepared to provide on request to an OCE_ only:

  • Email address affected
  • Your Full Name
  • Date of Birth
  • Your TalkTalk account details and security characters
  • Include Reset details - an active alternate email address and (optionally) your mobile contact number for the team to set up Reset details for you so you can reset and choose your own password.

When verified, the password will be changed and Reset details set up allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.

 

If you don't know how the password came to be 'changed' I'd suggest scanning your email devices for viruses and malware before changing any password.

 

When you do get access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.

 

Main Settings menu (triple line icon top right header or cog icon on mobile browser)> Settings > Select the arrow by Mail in the side panel> Auto forward - disable > Filter rules - disable.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

Chatterbox

Hi Gondola,

 

Thanks for your reply. Do you have any idea when someone will get back to me regarding my problem. I desperately need to access my emails for work and personal reasons. I appreciate that the team is busy but fixing my problem should be quick and simple once someone is available.

Regards,

 

David.

Dai Cyclist
Community Star

Hi @David1170 

 

I'm only too aware that we haven't had TalkTalk support for email and webmail for well over a week now, coming up to 2 weeks.

The UK support team that we can normally rely on for support during weekday office hours has been redeployed to help vulnerable and key workers remain connected to broadband and phone services. That team is now working 7 days a week from early morning to late evening.

I have no visibility of TalkTalk team workflow, availability or priorities but I have asked for some help here.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

Chatterbox

Please, please I need to get this sorted ASAP.

Dai Cyclist
Community Manager - TT Staff

Hi David, 

 

Has this been sorted now? Looking at the tiscali email you added to your profile, i can see that it has not been restricted and no reason it shouldn't work, can i ask have you completed a password reset on the account, you should be able to recover the account to your gmail account. 

 

stephen 

Stephen, Community Manager


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Chatterbox

Hi Stephen, 

 

No, this has not been sorted. I think the reset email is being sent to the wrong gmail address. 

David

Dai Cyclist
Community Manager - TT Staff

Hi,

 

I'm only able to see partial email but what i can see it appears to match the same gmail address you're using for community?  Have sent you a private message with some question so that we can update recovery if thats needed. 

 

thanks 

Stephen, Community Manager


Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.