I haven't heard back so I'll chase again now.
I'll try to find out. If you don't hear anything later today can you bump the thread tomorrow and we'll check for updates
Chris, Community Team
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Can you add an alternative email address and mobile number to the private notes section of your Community profile - these are to use for the password reset journey
Still not had a reply, can you confirm that you can see both the mobile number and the email address at the bottom of the private notes section.
Thanks in advance
I'll flag your reply up to Chris and Ady and they'll pick up on Monday.
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Thanks djosef, I've raised the fault ticket for you. This process can take 3-5 working days to be completed. Please let us know how you get on.
I'm really sorry djosef, I've sent a chaser to the team for you. If we don't get any joy I'll escalate this to the CEO team for you.
Again still no contact this is not acceptable. Please escalate to CEO team as previously offered.
I've escalated this to the CEO team for you. You should be contacted in the next couple of days by a complaint manager. Please let us know how you get on.