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Unable to access old Tiscali email Account

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Participant
Hey OCE_Ady,

Thanks for sending a chaser, I appreciate it. Hopefully I'll hear something soon.
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Community Team - TT Staff

I haven't heard back so I'll chase again now. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Participant
Any update on this?

Thanks
Highlighted
Community Team - TT Staff

Hi djosef,

 

I'll try to find out. If you don't hear anything later today can you bump the thread tomorrow and we'll check for updates

 

Thanks

Chris

 

 

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Community Team - TT Staff

Hi djosef,

 

Can you add an alternative email address and mobile number to the private notes section of your Community profile - these are to use for the password reset journey

 

Thanks

Chris

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Participant

Hey Chris,

 

Still not had a reply, can you confirm that you can see both the mobile number and the email address at the bottom of the private notes section.

 

Thanks in advance

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Community Star

Hi @djosef 

 

I'll flag your reply up to Chris and Ady and they'll pick up on Monday.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Participant
Thanks Gondola
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Community Team - TT Staff

Thanks djosef, I've raised the fault ticket for you. This process can take 3-5 working days to be completed. Please let us know how you get on.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Highlighted
Participant
Hey OCE_Ady,

Still have had no response. Can this please be dealt with urgently as its been going on for over 2 month now.

Thanks
Highlighted
Community Team - TT Staff

I'm really sorry djosef, I've sent a chaser to the team for you. If we don't get any joy I'll escalate this to the CEO team for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Participant

Hello   

 

Again still no contact this is not acceptable. Please escalate to CEO team as previously offered.

 

Thanks

Highlighted
Community Team - TT Staff

I've escalated this to the CEO team for you. You should be contacted in the next couple of days by a complaint manager. Please let us know how you get on.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Highlighted
Participant
Thanks for you help OCE_Ady
Highlighted
Community Team - TT Staff

You're welcome.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.