Can you add an alternative email address and mobile number to the private notes section of your Community profile - these are to use for the password reset journey
Thanks djosef, I've raised the fault ticket for you. This process can take 3-5 working days to be completed. Please let us know how you get on.
I'm really sorry djosef, I've sent a chaser to the team for you. If we don't get any joy I'll escalate this to the CEO team for you.
I've escalated this to the CEO team for you. You should be contacted in the next couple of days by a complaint manager. Please let us know how you get on.