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I have had a tiscali.co.uk web email address for many years and am now unable to access this important mail address. All I am getting is invalid username or password. I know this is not true as I only used the webmail yesterday. 30/11/17.
I don't have a "my account" or any other talk talk services.
Having hunted the web for an answer it seems this is the only route/source to rectify the problem for old web mail addresses. The TalkTalk site or help phone numbers are incapable of addressing the issue.
I should be grateful for any assistance in rectifying the problem as this email is vitally important to me and need to access it asap.
Clearly I'm a newbie at posting and I'm not totally offay with the layout of the site. Please bear with me on this.
Thanks in anticipation.
Good luck with that one I have had the same problem for over a week just been told not a customer so they erase your email 90 days after leaving what a load of cobblers I’ve had my email and no account for ten years
Thanks for your reply. It looks like a common problem with some people getting access back only with help from members of the community team. I have a massive amount of work etc in the mail system and will not be happy if I don't get it back. Time will tell.
If your email password is weak or has been compromised or suspicious activity has been detected by the system then the password will be replaced for the security of customers.
Just double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
Email address affected.
Your Full Name.
Date of Birth.
Phone number linked to the email address (when you were a former Tiscali customer).
Full postal address that the email was linked to when the email was first registered.
Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the team (for your security they won't leave a message with the password and there's no number for you to call them).
Don't forget to save changes.
You'll appreciate that the personal information is just to access and verify the details on record for the service account that the Tiscali email was related to.
This topic has been escalated for the attention of the OCE's (TalkTalk Community support team) and the email expert will respond to you right here from Monday onwards to help you with password recovery.
Thank you Gondola for your prompt reply.
Details are updated as per your request, hope this will suffice your requirements.
Have a good evening.
Hi Mikey, I've raised the fault ticket for you. You'll get a call later today with your new password. Please let us know how you get on.
Just to keep you informed, I have received an INC number by text to my mobile number on Monday morning but nothing further.
Perhaps you could kindly chase this up?
I will be available Thursday afternoon and Friday morning on my mobile number.
I'm going to give it till the end of the week then I'll let you know how I'm going to proceed with an official complaint. Fail to see why this can't be rectified within a week.
Hi Mikey1624, it won't take a week. It looks like your call got missed yesterday because of a change in the scheduled point of contact. I've asked today's contact to give you a call with your new password.
Thanks once more for your intervention. Much appreciated.
I will have my mobile on hand and be able to take calls from 12.00 noon today through till 12.00 Friday.
This must be a bit of a headache for your team!
Just been contacted by one of your team, new password and now able to log back in.
Superstars, thanks once again.
The only query would be the facility to change the new password for a more convenient one as I can't see this anywhere in the settings menu?
Not that important, however, if you could provide an answer sometime, that also would be appreciated.
Hi Mikey, at the present time unless you have MyAccount access you have no way to change your password without coming back to me. I'm almost always here and always happy to help so shout if you need anything more.