Unable to create a new email address

[PaulR11]

I have been trying off and on for months to create a new email address but always get an error message to try again later.

[Gondola]

Hi Paul

I thought the issue of not being able to create a new talktalk.net mailbox had been fixed for all customers. As you're still experiencing the fail I'll alert the TalkTalk Team for you to have the back-office crew investigate.

[PaulR11]

Thank you, I will now wait until the fix 😀

[OCE_Ady]

I'm struggling to get you fixed as part of an incident so I've raised a fault ticket for you individually. Could you add a mobile number to your profile for me please?

[PaulR11]

Thank you, I have now added my mobile number

[OCE_Ady · Accepted solution]

Hi PaulR11, I've a team working it now. They want to replicate the issue in your account and would like you to provide a screenshot so I've sent you a personal message. 

[OCE_Ady]

Hi Paul, the team doing the testing has again said they need you try to create a new email using something that may never have been created before.  

I've been looking into the one you really want to add and it's not showing live on our database. No one could have deleted it at your end could they?

[PaulR11]

Many thanks, email has now been created.

[OCE_Chris]

OK thanks 🙂