I'm struggling to get you fixed as part of an incident so I've raised a fault ticket for you individually. Could you add a mobile number to your profile for me please?
Hi PaulR11, I've a team working it now. They want to replicate the issue in your account and would like you to provide a screenshot so I've sent you a personal message.
Hi Paul, the team doing the testing has again said they need you try to create a new email using something that may never have been created before.
I've been looking into the one you really want to add and it's not showing live on our database. No one could have deleted it at your end could they?