Running Windows 10 (latest) and Office (2013) on one PC, and office 365 on another.
Already have 4 accounts all working OK and all set up 18 months ago BEFORE the Talktalk webmail upgrade
Created a new mail account (talkTalk) and checked it using webmail.
However I use OUTLOOK so tried adding the new account without success
1) Used the exact same settings as existing (working) account
POP3 pop.talktalk.net smtp.talktalk.net
SPA not set
in more settings set - outgoing - checked My outgoing .... and use same settings ...
advanced settings - POP3 995 SSL SMTP 587 TLS
error when sending test email 4188.8.131.52. ??????
2) Used the recommended setting as per TT forum
error msg states (POP3) e.mail server has reported internal error ........
The server responded * OK [capability IMAP4rev1 UIDPLUS NAMESPACE QUOTA AUT
3) as (2) but set up for imap - fails to login
Tried on 2 different PCs with different versions of OUTLOOK.
If I interpret your post correctly you have created a 5th email address with the talktalk.net domain and checked that it's working in webmail. Just confirm that's true please.
You're setting the working email address up in Outlook 2016 as a POP3 account. I'd prefer an IMAP account but you may use POP3 if you wish.
The incoming server name needs changing to mail.talktalk.net and the outgoing SMTP server encrypted connection needs changing to STARTTLS. You also need network authentication.
I prefer to enter the username (email address) and password for both incoming and outgoing servers but it should work with using same settings as incoming server.
The TalkTalk.net email settings you need are:
|Account Type||IMAP (recommended)||POP3|
|Login / Usernamefirstname.lastname@example.orgemail@example.com|
|Incoming mail server||mail.talktalk.net||mail.talktalk.net|
|Outgoing mail server||smtp.talktalk.net||smtp.talktalk.net|
The other interesting thing is the error message code 4184.108.40.206 that usually accompanies a "too many" error. e.g. too many recipients, too many messages etc.
Thanks for the prompt response. I prefer POP3 as I store all emails on my main device and don't access from any other devices (as yet).
Using OUTLOOK 13 for the moment and some progress.
I changed to mail.talktalk.net and added the username/psw for outgoing.
Tried the "test message" and this time no errors but no mail appearing (in webmail)
OUTLOOK 13 doesn't have STARTTLS so I tried TLS (failed 453.1.1.) and then AUTO (worked)
However OUTLOOK is asking for the smtp username/psw each time.
Also the mail is taking a few minutes between sending and receiving.
(but why do the existing accounts continue to work ?)
Have all set as recommended.
Tried again and now can send from the account but cannot receive.
The "test message" in account set up is still returning 543.1.1.
Tried creating a new profile but behaviour the same.
Still can't understand why the existing accounts are working but the new one isn't.
Is this a server issue or perhaps a W10 security patch.
Searching the web this is a common problem but no specific solution.
...ok, just double check that everything is working ok for both send and receive when you sign in to TalkTalk Mail. You indicated that webmail was working.
Please take some screenshots of the incoming, outgoing and advanced settings, image edit to obscure the first part of the email address and post here using the photos icon (camera) above this Reply area. I'll take a look.
here are the screenshots. Shots 1x are for the new account. Today the account is receiving but not sending!!!
The second set are for my existing main account which today is not receiving or sending, but no change made!!
There has been an outage of TalkTalk Mail this weekend. Emails were not accepted and no emails were sent. So not a good time to test.
The screenshot settings look ok. Save the password for the new email address. If you find the use of TLS as outgoing encrypted connection works then that's ok. The servers do support TLS 1.2.
I was away for many weeks and on return was able to set up email accounts / addresses without problem using the standard settings as listed.