I have not been able to receive e-mails all day.
Have no idea how you are supposed to contact talktalk customer services during lockdown.
Not to come across as awkward, but it's annoying as last week I lost broadband for 2 days and now this.
A good account of the situation. I spent time on the chat line yesterday & found it a waste of time. The lady was asking questions to which she had already been given the answers & was not aware of the ongoing problems (a frequent occurrence - I have spoken with a technical support manager before about training & accessibility to a database for chat line staff so that they are moe 'aware'). Anyway, she recommended that I check whether there was any info within the community. No acceptance of responsibility for the problem within TT
I agree it is a real pain not being able to report problems by the normal contact routes to TalkTalk. But by posting on this forum, which is monitored by TalkTalk, you are making them aware of the magnitude of the issue to their customers. I had a different issue recently and by posting here what the issue was TalkTalk took action to fix my issue which I could not report normally.
I have this receiving problem as well and it has been going on for 5 days on and off. Talktalk have now at last acknowledged there is a problem because of the posts.
It is difficult for non IT literate people to figure out how to join the community and post so a lot of people must be frustrated with TalkTalk.