Hi Juliechansing, I'm really sorry it's taking so long to get this sorted for you. I've sent lots of chasers for you and have done the same again this morning. If nothing happens today I'll go higher.
just checked again and and nothing has been updated.
can you at least have the number ending 2452 removed from the reset page as I don’t know whose number this is. Could it be someone else resetting the password?
Once they've done the work all the information will be corrected. I'm sorry it's taking so long to get it sorted.
beginning to think this this will never get sorted. Nothing seems to be happening. Can this be escalated?
dont know who the CEO team are but if they can resolve this then yes please. I just need to be able to unlock my email account and this problem has been going on for a few weeks now without any end in sight.
I've escalated this to the CEO team. A complaints manager should be in touch with you in the next 24 hours. Please let me know how you get on.
just to let you know that the password has now been reset and I finally have access to my emails.
many thanks for your help
That's fantastic news. Thanks for posting back to let us know it's sorted.