None of my devices/pc would connect to my Tiscali Mail box so I went to use the webmail. First thing I got was a message to say my account had been blocked due to suspicious behaviour (if TalkTalk would allow me to block Spam that would help!!) so I had to reset my password.
The password reset link came through and I proceeded to reset my password however I keep getting a “Password cannot be reset at this time” message.
I have been moving all emails off this account anyway as it’s unreliable and doesn’t filter Spam but I would like to keep access to it until that job is finished. Anyone any ideas how I can regain access to me Tiscali email address please? I’m not the account holder, my husband is, and he can’t phone them until the weekend.
The reset link sent to your alternative email address is usually good to recover a blocked mailbox but the password reset process does need to be carried out within 30 minutes of requesting the password reset link.
I'd suggest another try at the Mailbox Password Reset.
Remember that if suspicious activity has been detected to check out your devices with anti-virus and anti-malware scans to make sure your new password isn't being discovered. And when you do get access to the mailbox do check to make sure there's no Auto forwarding or Filter rules active that might have been set up if the mailbox has been compromised.
Also the only thing suspicious on that email address is the fact that TalkTalk won't block spam, and its really bad on that email. I was getting naked porn pictures recently!
All my devices have up to date security as well.
The problems I've always had with my Tiscali email address has made me vow never to use an ISP email again. I'm happy to lose the email but I just would have preferred to make sure it was empty first.
It's possible the email address is on the suspended list which is why the password reset process cannot find the mailbox to change its password for you. The email admins will need to unsuspend the mailbox so the password change will work.
If the mailbox had been deleted then you'd have got a message (as below) when trying to reset your password:
Using an ISP independent email address is recommended for resilience and especially now that some ISP's don't supply mail services and some don't let you continue to use the mail address when you leave them.
I'll alert the TalkTalk Community team for you if you do wish to recover access.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address and Save changes.
You can then report spam to TalkTalk - Report a phishing or spam email
Yes I would like to recover the email address If possible, just so I can make sure we haven't missed moving someone off it. If they can look at the email address in my profile just ask them to substitue the end of it with tiscali.co.uk. Thank you
Hi Josieb12, I've just checked and you've got recovery details and can reset via MyAccount. Are you getting the error when trying by both methods?
Ok thanks for confirming that you get the same error message on both sites. I need to raise a fault ticket for you, please add a mobile number to your community profile and I'lll get the fault ticket raised for you.
If you've already got this in hand with Tech support I'll leave you in their capable hands.
Hi Josieb12, there's been a change of plan. The ticket raised wasn't going to get the problem fixed. I've raised a new ticket and expect this to be sorted in 3-5 working days. If you've not heard anything by Thursday please post to chase this.
I take it you still can't change the password using either system? I'm told an incident relating to this was closed.
Hi Ady, No. Nothing has changed and no one has contacted me. If they are emailing my Tiscali email then i'm obviously not getting the emails! I have again rang up TalkTalk customer service and again its been "escalated" but i'm not holding out any hope tbh. TalkTalk has been abysmal over this issue.