cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Unable to send or forward emails from webmail

Reply
4 REPLIES 4
Highlighted
First Timer

not been able to send any emails from my webmail

put notes in my profile as you requested.

email states it was sent but is not sent and does not appear in sent box.

Highlighted
Community Star

Hi @maggiefabria

 

As the issue is impacting a number of people there's a team working on the problem.  What email domain are you using? (e.g. talktalk, lineone, tiscali)

 

Service status is reporting a fault and there will be updates:

 

"We're aware of some customers having issues when they try sending, replying or forwarding emails.  Our engineers are looking into this as a priority, and looking into fixing as soon as possible. We apologise for any inconvenience caused."

 

In the meantime try using an email client like Outlook or Thunderbird or an email app like gMail.

 

Thanks for updating your Community Profile Personal Information (Click here) to include the email address affected in Private Notes box at the bottom of the page. Save changes. The TalkTalk Community support OCE will then be able to check your email account.  The Easter holiday means that this follow up will not be until Wednesday onwards.  But this topic is in the workflow so you will get a response.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Highlighted
Community Team - TT Staff

Hi maggiefabria, our Email team have advised that they've fixed this problem. Are you now able to send emails normally now?


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Highlighted
First Timer

Just tested now and all okay thanks. maggie

Highlighted
Community Team - TT Staff

Excellent thanks for posting back to let us know Maggie. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.