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Undelivered Emails to Talk Talk customers

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1 REPLY 1
suesaddington
First Timer

We are a legitimate business and have always issued insurance documents to our customer via email.  We ran a campaign at the weekend, and we have had c2000 emails returned by customers as undeliverable.

 

Please can someone contact me, it may be due to our IP address being whitelisted.

 

Thanks.

 

Sue

Gondola
Community Star

Hi Sue

 

If there are too many email addresses that no longer exist then the whole lot will be refused as spam.

 

TalkTalk has started the process of deleting email addresses for former users that do not actively use their talktalk email and do not wish to keep them active.

 

So, your mailing list may well contain out of date addresses. Former customers may not have changed their mail address with you.

 Gondola - Volunteer 2017-2021

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