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Vulnerable customer not getting support

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4 REPLIES 4
First Timer

Talk talk say they are supporting vulnerable customers but I have no email and I am not getting any support

Community Star

Hi @romie42 please check your community profile and add your landline phone number which is used to identify your account. This saves time when the team pick up your post.

I don't work here and all my opinions are my own.
Whizz Kid

Hi, I need to know if I am on the vunerable  list, but  cant get thro to anyone right now, please can you do it for me?

I am  an 82yr old carer for my bedridden  dementia hubby  and  we are vunerable, I think I may have done it.  cant get thro to anyone at all.

monto
First Timer
Thanks,have updated my profile with my phone number and mobile, hope I get some response soon
Community Manager - TT Staff

Hey Romie,

 

What issues are you having with your email? we did have an outage yesterday which is now resolved however die to the down time you may see a delay in getting emails as we clear the backlog. 

 

thanks 

Stephen, Community Manager


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