Web page not loading

[Daveyb12]

Talktalk web page not loading on my comp, I can load any other page in a flash,

I had this trouble before, after getting in touch with TalkTalk by phone,

Hey presto a wonderful change, then slowly its got back to the old trouble,

any ideas?.

[Gondola]

Hi @Daveyb12 

• Launch an Internet browser
• Clear browser cache and cookies and disable add-ons or extensions
• Sign in to TalkTalk Mail here
• On seeing the Privacy Manager page
• Select Do not accept
  And confirm
• Sign in
• If the sign in is held up still
  Temporarily disable Internet Security scanning software (anti virus)
• Refresh the browser

You should now see the mailbox Inbox.

[Daveyb12]

Sorry Gondola I do not see the privacy manager page when I log on ?

[Gondola · Accepted solution]

Hi Daveyb12 

If you follow the advice and clear the browser cache and cookies then the Privacy Manager will automatically appear. But you can select the Privacy Manager via the Manage Cookies option as follows:

If there are the three grey dots that eventually time out without sign of the Inbox then first clear the browser cache and cookies. What to do if you can't load websites 

Advice for Chrome browser - clear browser cache and cookies

Then try this approach for the sign in:

Before you sign in, Select the Menu icon (triple line) top right and then Manage Cookies.

Then select Accept None and when the pop-up appears select Yes, proceed.

Then enter your email address and select Continue then clear the password box and enter the password then select Sign in.

All of the above is when browser cookies appear to be holding up the sign in to TalkTalk Mail.

If the sign in is still stalled then temporarily disable Internet security software that may be scanning and holding up the sign in and or re-launch the Internet browser with extensions or add-ons disabled.

[Daveyb12]

Hi Gondola, thank you, with my ineptitude on the computer and your well written instructions we have got there,
All seems to be o/k,
Regards, Daveyb 12 🙂

[Gondola]

Hi Daveyb12 

Nice one.

Thanks for taking time out to let us know. We always appreciate your feedback.