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Webmail doesn't load full inbox - only new messages

First Timer

My father has just got a new computer and wants to download all his old talktalk webmail messages to outlook. The new ones are coming through fine. How does he do this? I'm not on talktalk so can't explore this myself.

Community Star

Hi @LHammond 


If the mail messages are on the TalkTalk Mail server then by setting up Outlook as an IMAP account he'll see exactly what's on the server. Email settings - IMAP or POP3 


Your father can check in advance to see what's on the server by signing in to the mailbox. Assuming the mailbox is on the TalkTalk Mail platform then sign in here


However, if the mail messages have been downloaded to the previous computer's Outlook email program that was set up as a POP3 account and are only on the previous computer then he'll need to follow the Microsoft advice here to export the mail and import to Outlook on the new computer.

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