cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

apps.talktalk.co.uk Inbox webmail page slow and crashes my pc.

Reply
11 REPLIES 11
Highlighted

apps.talktalk.co.uk Inbox webmail page slow

The email page is very very very slow and crashes my pc.

The problem started over a month ago just before my contract required renewal.

I renewed the contract and was sent the new D-Link-DSL-3782 Router.

The problem still persists and can take up to 1-2 hours to write a short email. Having to restart my pc and clean the cache, use Ccleaner to refresh the page. This is so infuriating and such poor service. Why us it only on the Webmail page?

Using PC/Windows7/Wifi/Firefox/Talktalk webmail and note in Task Manager that there are several Firefox process entries but only one page and browser open.

I have used this system so only want to test it using Wifi and Firefox. Using an Ethernet cable and chrome will not tell me why I have the problem.

Additionally, when I use the service status, it can say Technical error (but doesn't say what the error is)?

Please help, could this have anything to do with Software/Firmware for the D-Link-DSL-3782 though the problem began with the previous Router as well.

Thanks.

 

 

DB
Highlighted
Community Star

Staff will need to identify your account,  @Poorservicecomplaints.

 

Please complete your community forum profile details by going via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

 

It can sometimes take a day or two for staff to reach new threads. 

Gliwmaeden2
Highlighted
Problem solved - it was a faulty micro filter, so have replaced it and the service is good now.
-1Mbps up to 17Mbps on wifi.
DB
Highlighted
Community Star

I found the same problem recently,  @Poorservicecomplaints. Even brand new micro filters can be faulty. Trial and error....!

 

 

Gliwmaeden2
Highlighted
Community Team - TT Staff

Hi Poorservicecomplaints, thanks for posting back to let us know it's sorted. That's why microfilters are such an important part of the testing the agents do for voice and broadband faults. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Highlighted

Why spam the last message I sent Ady when it took me more time to write it? Talktalk do appear to be specialists at wasting my time and providing poor service.

DB
Highlighted

I have received an email as below:

One of our amazing members has sent you a private message in the TalkTalk Help & Support. To read your message in full click the subject title below.

1. I have no private messages.

2. The email link did not work.

3. Where is the long message I wrote that is now in spam (re. your amazing member that spammed my message) as that needs to be posted here.

DB
Highlighted

Ady,

I can keep this simple if you want to spam my honest replies?

1. Where was the support that you mention when I needed it?

2. Which agents and which testing are you referring to? I explained myself perfectly well to support when trying to rectify the fault?

DB
Highlighted
Community Team - TT Staff

Hi, I haven't spammed your post I'm guessing the system did it automatically due to content.

 

I'm afraid that due to COVID I was relocated to the accounts and billing section so wasn't here to help you, but the community manager Stephen did pick some of the email posts when he had time. 

 

Any agent you speak to online, via chat or on the phone should when dealing with a broadband fault should as part of diagnostics ask you if you've tested with the router directly at the test socket with a different filter. It's a basic diagnostic check. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Highlighted

Unfortunately there was no help available of any use. I had to work the problem out myself. No support was of any use at all and at no point was a filter mentioned.

A very poor support service.

DB
Highlighted

May I also add that a new router was sent to me (with a filter). I believe that only the old filter was at fault. In the initial enquiry a couple of months ago there was also no test suggested to establish whether the filter was at fault. If support would have asked me to speed test regularly to establish a constant but low speed then if trained properly then they would have established the fault with the filter (hopefully). I think Talktalk need to learn from this messy situation I was put through. At least a refund on the increase in payments for two months should be offered to me but I reckon I'll be waiting until the next contract renewal.

DB
Highlighted
Community Team - TT Staff

For connection issues you should always be asked to change or test with other equipment. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.