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snowy1
Wizz Kid

Create a new email address, keep getting the following error message

 

Sorry, something went wrong. Please try again.

Gondola
Community Star

Hi @snowy1 

 

It's an issue with MyAccount for some customers. I'll get the TalkTalk team aware that it's happening to you.

 

Check your Community Profile Personal Information (Click here) is up to date and includes your name, current TalkTalk landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Add, then scroll down and save changes. The TalkTalk Community Team OCE will then be able to link to your TalkTalk service account.

 

Just to confirm, you are putting just the first part (localpart) of the desired email address into the top box? i.e. you don't enter the @talktak.net bit.  And getting the 'Sorry' message although there are green ticks to the right of both boxes?

 

In my experience it is worth retrying as that worked for me on the retry and the new email address was listed straight away.

 

Create an email address fail.png

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

snowy1
Wizz Kid
thanks gondola
I don't put the talktalk.net bit in, I get the two green ticks, then error message at the top
Gondola
Community Star

Hi snowy1 

 

I expect OCE_Ady will pick this up, tomorrow, and let us know if the fix is scheduled for MyAccount.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Community Team

Hi snowy1, the last thing I heard on this was that a fix is ready to implement. I've got no date for that, but I'll see if we have more information now and post back to let you know. 

snowy1
Wizz Kid

Cheers ady

Community Team

You're welcome. 

snowy1
Wizz Kid

Hi ady

Any updates? still cannot create a new email address

thanks

Community Team

Well, the fix was applied last weekend and for many that fixed the issue. It seems however from yourself and a few others that some are still affected. I've raised this back to the team responsible for it and will let you know when I get an update for you. 

snowy1
Wizz Kid

Thanks ady

Community Team

You're welcome. 

snowy1
Wizz Kid

This is taking quite a long time.

any updates yet

Community Team

Hi snowy1,

 

I'm sorry it's taking so long, we'll let you know when we have any more information 


Chris

snowy1
Wizz Kid

Wow this problem is taking a long time to sort out.😩

Community Team

It sure is. I've sent another chaser for information this morning. I'll let you know when I hear back.

snowy1
Wizz Kid

Now ok

hanks very much

snowy1
Wizz Kid

That should say thanks😀😀

Community Team

You're very welcome. Your hanks are welcome. Is it Hank Williams and Hank Wangford perhaps?