Hi Guernseyblue, I can raise a fault ticket and get the password reset for you. I've sent you a personal message.
The process for resetting a pipex password is for the TalkTalk OCE (Online Community Executive) of the UK support team to verify you as the registered user, reset your password and then authorise the creation of a new password that the TalkTalk team will advise to you via your mobile.
Normally the team will try and contact you promptly. I will alert OCE_Ady to chase up the advice of the new password but that will be from Monday onwards.
Hi Guernseyblue, apologies for the delay. I took the precaution of resetting the password for the first email as I was unable to reset the second. I felt that was appropriate to secure your emails and also to prepare you for the migration to the new platform so that you'll know your password.
I've raised the fault ticket for the reset of the second email as that has to go to the email admins for reset. You'll get a call today from Alina with your new password.