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email sending and forwarding

First Timer

Suddenly I cannot send or forward emails, my wife can from her talktalk account, I cannot? any help appreciated.

thank you


Community Star

Hi @kbutler1960


As the issue is impacting a number of people there's a team working on the problem.  Which email domain are you using (e.g. tiscali / lineone / another) and is it just webmail not email sent from a client like Outlook or Thunderbird or a gMail app, for example?


Service status is reporting a fault and there will be updates:


"We're aware of some customers having issues when they try sending, replying or forwarding emails.  Our engineers are looking into this as a priority, and looking into fixing as soon as possible. We apologise for any inconvenience caused."

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Community Team - TT Staff

Hi kbutler1960, the email team have advised that they've fixed this problem now. Are your emails sending normally now? 

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.