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https://netmail.pipex.net/index-ttb.php - '404 Not Found' error

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14 REPLIES 14
acmoore
Popular Poster

Good morning,

 

whenever I try to log into my webmail via https://netmail.pipex.net/index-ttb.php I'm getting the following error message:

Not Found

The requested URL /apm/horde/imp/redirect.php was not found on this server.

 

I need access to the archived emails that are held in my webmail account. Could you please let me know when this issue will be resolved?

 

Many thanks,

 

Andy Moore

Gondola
Community Star

Hi Andy

 

I thought your f2s email had been migrated to the TalkTalk Mail platform? Have you not been signing in to your mailbox at TalkTalk Mail?

 

You can try https://mail.overssl.net/ and let us know if that gets you signed in. The normal process though is to disable access to the old platform, in this case hosted by apm internet, when your mailbox is migrated to the new TalkTalk Mail. 

 

Check your Community Profile Personal Information (Click here) includes your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Add, then scroll down and add the email address to Private notes and save changes.

 Gondola - Community contributor

To appreciate my help . . . If I offered a solution Best Answer

acmoore
Popular Poster

Hi Gondola,

 

thanks for the reply. 

 

As far as I recall I've had no notification whatsoever from TalkTalk that my email was migrating, nor anything to confirm that the migration has taken place.

 

It was only by chance (looking at the community forums) that I found out that something was going on with webmail.

 

I'll follow your instructions. My main concern is that I don't lose twelve years' worth of archived email!

 

Thanks again,

 

Andy

Gondola
Community Star

...Ah, ok. I just picked up the first part of your previous posting that said:

 


@acmoore wrote: I've just returned from holiday to find that my old Freedom2Surf email account has been migrated to the new TalkTalk webmail platform.

...which is why I thought your mailbox had been upgraded. Let us know the result of signing in to the OverSSL access for f2s email accounts and if that doesn't get you access to your mailbox.

 Gondola - Community contributor

To appreciate my help . . . If I offered a solution Best Answer

Community Team

Hi Andy, can I just confirm you get to the login page ok, but can't see your mails?

acmoore
Popular Poster

Hi again,

 

apologies for the double post.

 

So... I've just tried to log in to TalkTalk Mail with my *******@f2s.com email address.

However, on each of three attempts I've been told my password is incorrect (I know it isn't incorrect because I haven't changed it, and it works perfectly well with the OverSSL access option).

 

When I log into Pipex I have access to all of my archived email folders; I can't afford to lose these - OverSSL gives me access to my Inbox but not to my archived folders.

 

As mentioned previously, it was only by pure chance that I discovered that some kind of email migration was going on. Ideally I would like another shot at accessing my email via https://netmail.pipex.net/index-ttb.php so that I can rescue my folders.

 

Unless, of course, anyone can suggest another way I can access them.

 

Thanks again,

 

Andy

 

 

acmoore
Popular Poster

More info:

 

When I go to https://netmail.pipex.net/index-ttb.php, I get the normal login page.

 

I enter my email address and password, just as I've always done, but when I hit the 'Login' button I get the 404 Not Found error.

 

Hope this helps.

 

Andy

Gondola
Community Star

Hi Andy

 

Does signing in to the f2s dashboard give you any options to access your archive folders?

 

https://vwm.overssl.net/admin/

 Gondola - Community contributor

To appreciate my help . . . If I offered a solution Best Answer

acmoore
Popular Poster

Hi Gondola,

 

nope, nothing that helps me with my folders there 😞

 

Thanks for the suggestions though! Keep 'em coming!

 

Andy

Community Team

Hi Andy, the email address in your private notes no longer exists. 

acmoore
Popular Poster

Erm.... that's news to me since I've used it successfully to log into Pipex (https://netmail.pipex.net/index-ttb.php) over the last few days (before the  problem I've reported today).

 

I've also used it this morning - as Gondola suggested - to log into http://imap.freedom2surf.net/

 

So, can you please let me know how that email address can no longer exist (bearing in mind there may be GDPR consequences if TalkTalk has somehow deleted it without my consent) and - crucially - how it can be brought back into existence so that I can access (and back up locally) my email archives?

 

Sorry OCE_Ady, but your response is extremely worrying...

 

Andy

acmoore
Popular Poster

Quick update - my 'non-existent' email address has just allowed me to log into https://netmail.pipex.net/index-ttb.php again!

 

WTF is going on?

 

Unfortunately I am at work right now and not in a position to back up my archived folders (now that I have - potentially brief - access to them again).

 

If some kind of stability can be applied to your servers for say, the next 48 hours, I'll be able to store my folders remotely and my problem will be solved... #justsayin'

 

Andy

Community Team

Hi Andy, the email admin was testing for me as I typed. He says it should be working normally at the moment. 

acmoore
Popular Poster

Thanks OCE_Ady, I appreciate your reply and the fact that I can, for now, access my folders again.

 

I just wish I could have a little more confidence in whatever's happening to TalkTalk's email systems 'behind the scenes'.

 

Regards,

 

Andy 

Community Team

Hi Andy, I'm sorry I can't give you more information. I just know what I'm told and what happened whilst we were testing for you.