I am moving to fibre broadband with another ISP as Talktalk do not have fibre in our street. I have received a letter from Talktalk offering me a better deal, but of course they cannot offer fibre!
In the letter it also said I may want to keep my Talktalk email address and that there may be a charge for this in the future, but not to worry, they'll let me know in advance if this happens. I can find no mention of retaining my email anywhere on the Talktalk website or in Myaccount. I clicked on LiveChat but nothing happened, no box to type question in! I rang the number given in my letter and just got through to a queue that never answered!
Are you able to give me further information about retaining my talktalk email address, even if only for a short while?