Hi CathyB70, I've sent you a personal message so that I can obtain the necessary information and get your recovery details reset.
Hi CathyB70, to confirm you're the account holder can you reply to me via PM (Personal Message) with the following information:
Note: Please do not post personal information directly in the Forums.
Precious little assistance given on this. We have been customers since TalkTalk took over tiscali but, if this is what they call customer service, we are off! I have used this email address for years and if I have to set up a new one it is going to be a real pain.
Hi CathyB70, I've replied to your personal message.
"Hi CathyB70, I'm sorry about the delays you experienced before you came to us on the community. I've done everything I can to get this sorted as quickly as possible for you. If I thought it would speed things up I'd suggest raising a complaint, but you're only a day or two away from having everything sorted and it will take longer than that for the complaint to be picked up and worked for you."
I'm really sorry that this is taking so long to sort out. I've sent yet another chaser to have this sorted for you and am hoping it will be done today.
I am still waiting. I rang again yesterday at 10 a.m. and was told I would get a call back today at the same time, but no call! I was also advised that I had been rung on 15 February Andrade told the adviser that it was all sorted. I have checked my phone log and found this in the “missed calls” log so someone lied. I am now putting in a complaint.
I've alerted the TalkTalk team for you.
Password Reset details should have been set up for the lineone email address so that an alternate email and or mobile number can receive a password reset. Please do try the Forgotten your Password option.
You should recognise your alternate email and mobile from the hints. Make sure you have access to both, then please reset the password and preferably use the mobile reset code option first as you'll get that by text message.
Let us know how you get on.
I'm very sorry that the process has failed you. I've raised your concerns to those who manage the fault ticket process for you. Please keep us informed of your progress with the complaint.
Hi, I've just taken another look at your recovery details and they've been added. You now have an alternate email and the mobile number you requested as a means of password recovery. Just click on Password Recovery tool and you will receive the code to your chosen option.