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lineone.net

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CathyB70
Participant

I can’t log in to lineone.net. Everything else is fine.

Cathy Blacklock
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CathyB70
Participant

Are you able to help on this?  It’s been nearly a week now.

Cathy Blacklock
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Community Team

Hi CathyB70, I've sent you a personal message so that I can obtain the necessary information and get your recovery details reset. 

 

Ady

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Community Team

Hi CathyB70, to confirm you're the account holder can you reply to me via PM (Personal Message) with the following information: 

  • Full Name
  • Home telephone number or account number
  • Are you the account holder
  • 1st and 3rd characters of your telephone telephone enquiry password if you have one
  • email address affected
  • alternate email address for password recovery.

    NOTE: If you don’t have a telephone password why not add one now check out Setting up your telephone password for details

    If password is unknown, confirm the below:
  • Your registered email address:
  • Your registered mobile phone number:  

Note: Please do not post personal information directly in the Forums.

 

Thanks

 

Ady

 

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CathyB70
Participant

Precious little assistance given on this. We have been customers since TalkTalk took over tiscali but, if this is what they call customer service, we are off! I have used this email address for years and if I have to set up a new one it is going to be a real pain.

Cathy Blacklock
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Community Team

Hi CathyB70, I've replied to your personal message. 

 

"Hi CathyB70, I'm sorry about the delays you experienced before you came to us on the community. I've done everything I can to get this sorted as quickly as possible for you. If I thought it would speed things up I'd suggest raising a complaint, but you're only a day or two away from having everything sorted and it will take longer than that for the complaint to be picked up and worked for you."

 

Ady

 

 

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CathyB70
Participant

Yet again I am left waiting, having been told on Monday that someone will call me between 5pm and 8 pm.  Tomorrow I will call to complain.

Cathy Blacklock
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Community Team

I'm really sorry that this is taking so long to sort out. I've sent yet another chaser to have this sorted for you and am hoping it will be done today. 

 

Ady