Hi CathyB70, to confirm you're the account holder can you reply to me via PM (Personal Message) with the following information:
Note: Please do not post personal information directly in the Forums.
Precious little assistance given on this. We have been customers since TalkTalk took over tiscali but, if this is what they call customer service, we are off! I have used this email address for years and if I have to set up a new one it is going to be a real pain.
Hi CathyB70, I've replied to your personal message.
"Hi CathyB70, I'm sorry about the delays you experienced before you came to us on the community. I've done everything I can to get this sorted as quickly as possible for you. If I thought it would speed things up I'd suggest raising a complaint, but you're only a day or two away from having everything sorted and it will take longer than that for the complaint to be picked up and worked for you."