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login problems on tablet

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3 REPLIES 3
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Super Duper Contributor

urgent help need please      had to change my password today    logging into account and webmail ok      but my tablets will not accept new password they say not recognised by server   WHY??  so cannot get access to email system

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Community Team - TT Staff

Hi paja32, have you removed and readded the account from the devices and using the new password when added?


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Super Duper Contributor

no there was no need as it worked immediately on my laptop but it took until 9pm about 8 hours from start before it accepted new password on 2 tablets.   All fine now case can be closed

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Community Team - TT Staff

Great stuff, thanks for posting back to let us know it's working now. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.