I am so sorry, but I did actually reply to your comment straight away but it does not seem to be here!!!!!
I did receive this e-mail and it was the one I copied to you. The other e-mails to which I am referring are only notification e-mails when someone locally puts a comment on the forum and not from a help/support person. So not able to give any dates etc. for these.
Can't remember now what else I said or what you needed.
Hi Diane, thanks. Can you let me have the exact sender address from nextdoor so that I can update the ticket for you?
Hi Diane, I need what comes before the @ too. I already raised the ticket for no mail from nextdoor.co.uk and it turns out you are getting those meaning the team won't investigate that further. I'll have to have the full address to raise it again.
I'm assuming they'll tell you to give me the full sender address so that our email team can investigate properly for you. Please let us know how you get on.
Latest reply from email@example.com
Apologies for the delayed response since I've inquired your email issue to our engineering team.
They've informed us that our emails were once again bouncing from your email provider and the only error message they can view on their end and provide to your email provider is "Bounced Address".
They were also able to clear your email address once again so that you will receive our future emails.
If I can help with anything else, please let me know.
So just to let you know that touch wood something seems to have clicked and I am getting notifications again. So not sure what happened. Would like to thank you for all your patience and help and really hope it doesn't go again.