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onetel email

First Timer

Since changing my onetel email from pop3 to imap I have lost my “junk” mail box. How can I get it back?


Community Star

Hi @Andy142 


With POP3 the only interaction with the mail server is via the Inbox.  Hence the Junk mail folder is just a local folder in your email client on your device.


When using IMAP then the folders in the online mailbox are synchronised to the email client. Normally, the email client would create a new set of folders to mirror those in the online mailbox.


Is your local Junk folder for Spam?  Maybe that is now the Spam folder?


You'll see the standard folders via the Folder tree (Folder view selected) and any additional folders that can also be synchronised to your email client in the My Folders section below the standard folders.


Folder Tree

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Community Team - TT Staff

Hi Andy142, it looks like Gondola's got you sorted. Please let us know how you get on.



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