Morning, My comp done 3 windows updates yesterday, Since then l can sign into my e-mails but then have to wait ex amount of time before it comes up on screen,all the time lam waiting all you see is 3 little circles fading in & out, any help please, thankyou.
I've found that the fastest responding Internet browser operating with the latest Windows 10 updates is Chrome. I'd recommend trying the Chrome browser and let us know what you think.
Some Internet security products can hold up access so if there's still an issue try temporarily switching off anti-virus / Internet security to re-test.
And if you have any browser add-ons or extensions then these may not be working well with the Windows updates so try disabling add-ons or extensions to re-test.
Is your computer running Kaspersky Internet Security? Do you get any other error message?
Just explain again at which point you get the three 'loading' circles. You normally see these only when trying to sign in but the sign in is being held up by security software carrying out a scanning process.
Good Afternoon, Have done all that Gondola ask & still no go, l have talktalks full sercurity, it happen when trying to get into e-mails, l put e-mail address in then password & then click submit that's when the 3 circles appear, then l have to try again or come right back out of it, This is really becoming a pain the ----, Any help would be most gratefull, Thankyou.
What operating system and browser are you using? Are you also using a VPN connection or are you directly connected to the TalkTalk network and using the TalkTalk DNS servers?
I'm using Windows 10 and Firefox and TalkTalk DNS and have tested with Chrome and Edge. There may be an issue as yet undefined in that when I sign out and then try to sign in again sometimes the sign in page 'greys out' and hangs after putting in the password. Usually a browser refresh of the page and then a sign in gets me in.
I don't see what you're seeing which is the 'loading circles' after password entry. Those 'loading circles' are there for sure but they're fairly rapidly overwritten by the mailbox.
The 'delay' suggests there's a hold up in authenticating your credentials so we need to figure out what's causing that delay.
If you've signed in via the News & TV Guide page there can be a hold up in getting the news content so if you see the blue header with TalkTalk on the left, select Mail on the header to load up the Mailbox directly.
I've let Ady know you're still experiencing delays. Just add the email address to your Community profile, bottom of the Personal information page - in the Private notes box - and Save changes.
I am having the exact same problem accessing my tiscali.co.uk emails as radar333.
This is the process that I follow:
Click 'Mail' button on TalkTalk home screen
Enter email address
Click 'Sign In' button
Screen goes white with three grey circles fading in and out
The grey 'loading' circles does on for forever!!
However if I come out of mail into the main TalkTalk screen and re-click on the 'Mail ' button the email Inbox opens.
I thought that I would await last night's email upgrade it see if that cured the problem but unfortunately it had no effect!
I am running Windows 7 with McAfee Live Safe Security and using Firefox as my browser..
Any help you can offer to cure this problem would be greatly appreciated.
The only suggestion I have for now is that when you do get signed in, don't sign out and don't have the TalkTalk Mail system sign you out automatically.
I know if you have several mailboxes on TalkTalk Mail that you have to sign out to sign in to the next. To workaround this you simply add the other email accounts to the first to collect all emails in one place.
You can also select Unified mail to have all emails appear under the one Inbox. However, I just select the 'mirrored' Inbox of each added email account in turn and find that suits my usage perfectly.
And the benefit is that you only sign in once to be able to see all TalkTalk mailboxes (and external mail accounts) and you don't need to sign out. i.e. the session remains active.
As for why the session limit trigger doesn't appear to impact me, despite signing in and out on my mobile today, quite a few times, I cannot say - I don't yet know if TalkTalk have recently changed (lowered) the session limit as an additional security measure. More than a few people are now reporting the issue so it is being checked out.
As Gondola says we're showing the fault as cleared. If you're still having problems please let us know straight away.
Gondola and OCE_Ady,
Everything now seems to be working OK.
Many thanks to you both.
It's not part of the original reported problem but could I seek your advice on the following:
When clicking in the TalkTalk email address box the drop down 'saved' list includes 2 entries that I wish to delete. How do I remove them? Any help you can offer would be greatly appreciated.
These are saved logins held in your Internet browser. Which browser are you using?
For example in Firefox:
My Internet Browser is Firefox and I have carried out the steps you advise but the unwanted logins are still present. Any other suggestions?
Now back to the original problem regarding email login.
I appear to have been too optimistic with my response stating the problem had been resolved. Unfortunately it has now returned with a further complication!!
Now when I come out of mail into the main TalkTalk screen and re-click on the 'Mail ' button I am taken back to the email login screen and have to start the procedure again, sometime more that once before the the email Inbox opens.
Once again any help to resolve the problem would be gratefully received.