problems viewing .jpg files as attachments in webmail

[Kevin1401]

Hi

I am experiencing problems with view .jpg attachments in webmail.  It used to work fine and I have not changed any settings so am at a loss to understand the problem now.

Any suggestions?

[Gondola]

Hi Kevin

I don't see a problem in viewing attached images. The images need to be in the correct format.

There are options for viewing the image, opening the image in a browser and downloading.

Select the inward facing arrowhead and that then gives details of the image file and on the right side is a thumbnail block icon to toggle an image preview giving you a thumbnail in the email detail view.

All appears to be working as expected.

What do you see?  A screenshot would be good but obscure email addresses before posting.

[OCE_Ady]

Hi Kevin1401, keep us posted with your progress on this? 

Ady

[Kevin1401]

Hi Thanks for the response.  It's not that I don't know how to do it.  It's that when I try to open an image in the browser for example all I get is a blank screen with the timer icon whirring around.  I am able to download and view but don't necessarily want to do that all the time

Kevin

[Gondola]

Hi Kevin

If the viewing of the attachment image jpg file results in the download arrows circling and then a message indicating "Sorry there is no preview available for this image" it means the image handler association is wrong. Not a uncommon issue on a computer.

So, the resolution is to sign out of TalkTalk Mail and sign back in again to set the default image handler association and you should find the image will now display.

[OCE_Ady]

Please let us know how you get on with Gondola's suggestions.

Ady