1. I am unable to login to my account using what i think is my password. The only way I'm able to log in is using the "email me a link to log in option".
I've made several attempts to reset password, but it says "your email is not recognised".
I know my email (yahoo domain) is definitely registered, because when i go through the forgotten my login details options, my registered email address (yahoo domain) is text to my registered mobile phone.
ive also tried to re-register, but it says account is registered and to log in.
2. Once logged into my account using the email link sent to my yahoo domain, i do not see the option to change password under my details >> personal details or my details >> log in details.
also once logged in using my yahoo domain email link, the email address registered under my details >> personal details is a talktalk domain email, which i am unable to change nor access
3. also, i am also unable to change the talktalk domain email password. the system is sending the password domain reset to the same talktalk domain email, which i am unable to access..
i note another user with same issue has been resolved here.. https://community.talktalk.co.uk/t5/Email-Webmail/Reset-Email-Password/td-p/2569712
this has been SUPER frustrating. i have reported this on 2 occasions to customer service/tech support over a week ago. they have escalated the problem, yet no resolution to date.
Hi zahra2, it sounds like once you're in you can see what your login is but you can't reset the password. I can help with that. I've sent you a personal message to get you more information.
ive replied to your PM. details sent.
Hi zahra2, as the first answer is the one I have to accept. I must ask you for more information to confirm security information. Please provide the last 4 digits of your payment method.