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talktalk mail does not recognise my email adress or let me in - I do not get a sign in screen

First Timer

when I want to sign into mail I get a badly formatted screen in top left asking me to change my email password but then does nothing. I am bang up to date with virus scanning and nothing shows as a problem and my line check shows all ok. I thought this was a small glitch but now going on three hours and is time for a fix.

Community Star

Hi @tamesisfwp 


Do you see the TalkTalk Mail sign in screen similar to the one shown below?


Login is blocked - account suspended or deleted.png


If not it would be useful to see a screenshot of what you see in your Internet browser. Just in case it's a browser issue you could also usefully try an alternate browser; either Chrome or Firefox for example.


When taking a screenshot do image edit to obscure the first part of your email address before uploading here using the Insert Photos icon (camera) that you'll find immediately above this Reply area.


 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

First Timer

no - this is the screen I get when working correctly


I get




User name
Confirm new password

Stay signed in
Forgot your password?



and there seems to be no way out of it. when I do in though all routes it leads to this and jams.


thanks for your help



Community Star

Hi Stephen


I don't recognise the sequence of text so I'll need to ask for more detail.


What's your email domain - the bit after the @ in your email address, for example, or another?

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

Community Team - TT Staff

Hi tamesisfwp,


How are you getting on, are you still experiencing this issue?