talktalk mail does not recognise my email adress or let me in - I do not get a sign in screen

[tamesisfwp]

when I want to sign into mail I get a badly formatted screen in top left asking me to change my email password but then does nothing. I am bang up to date with virus scanning and nothing shows as a problem and my line check shows all ok. I thought this was a small glitch but now going on three hours and is time for a fix.

[Gondola]

Hi @tamesisfwp 

Do you see the TalkTalk Mail sign in screen similar to the one shown below?

If not it would be useful to see a screenshot of what you see in your Internet browser. Just in case it's a browser issue you could also usefully try an alternate browser; either Chrome or Firefox for example.

When taking a screenshot do image edit to obscure the first part of your email address before uploading here using the Insert Photos icon (camera) that you'll find immediately above this Reply area.

[tamesisfwp]

no - this is the screen I get when working correctly

I get

...

User name
Password
Confirm new password

Stay signed in
Forgot your password?

and there seems to be no way out of it. when I do in though all routes it leads to this and jams.

thanks for your help

Stephen

[Gondola]

Hi Stephen

I don't recognise the sequence of text so I'll need to ask for more detail.

What's your email domain - the bit after the @ in your email address, for example, talktalk.net  lineone.net  tiscali.co.uk or another?

[OCE_Chris]

Hi tamesisfwp,

How are you getting on, are you still experiencing this issue?

Chris