Hi George
Have you not set up Password Reset details for the email address so that an alternate email and or mobile number can receive the reset?
Please do try the Reset your Password option. If there's an alternate shown that you recognise from the hints, and have access to, then please reset the password.
If the self-help password change / recovery options aren't there or aren't current then I'll alert the TalkTalk Community team for you.
In the meantime, please check and update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down and add the Tiscali email address to Private notes and Save changes.
Hi miagre1
The fact that the tiscali mailbox is working in Thunderbird is great news.
That means two important things:
- You can view the email password in Thunderbird's Password Manager
- You can sign in to TalkTalk Mail to check Reset details are set up
Do you need guidance on either or both of the above? I'm happy to talk you through.
Hi George
Thunderbird has the option of saving passwords.
Thunderbird's Password Manager:
- Select the triple line Thunderbird Menu icon top right
- Select Options
- Select Options
- Select the Security Tab and then the Passwords Tab
- Select the Saved Passwords button
- Select the Show Passwords button and confirm Yes
- You'll now see the username and related passwords for incoming mail server and outgoing SMTP server
Nice one, George.
Thunderbird is certainly one of my favourite email clients. With a really strong, new and never used before, password and with TalkTalk Mail's Reset details set up with an alternative email address and mobile number for password recovery you're fully equipped for self-help password changes and password recovery.
