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tiscali again

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8 REPLIES 8
Chatterbox

Good morning,

I am locked out of tiscali emails yet again. Keeps asking for password.

I have new password from sometime ago. Tiscali will not recognise it.

Can you raise a ticket for another password please.

miagre1 at tiscali.co.uk

Best regards George

Community Star

Hi George

 

Have you not set up Password Reset details for the email address so that an alternate email and or mobile number can receive the reset?

 

Please do try the Reset your Password option. If there's an alternate shown that you recognise from the hints, and have access to, then please reset the password.

 

If the self-help password change / recovery options aren't there or aren't current then I'll alert the TalkTalk Community team for you.

 

In the meantime, please check and update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down and add the Tiscali email address to Private notes and Save changes.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

Chatterbox

Thanks Gondola.

Working now in thunderbird.

Have already put info in personal details a few years ago.

Everytime I try to get into the community it flags me as a new user.

Community Star

Hi miagre1 

 

The fact that the tiscali mailbox is working in Thunderbird is great news.

 

That means two important things:

  • You can view the email password in Thunderbird's Password Manager
  • You can sign in to TalkTalk Mail to check Reset details are set up

Do you need guidance on either or both of the above?  I'm happy to talk you through.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

Chatterbox

Hi Gondola,

Where is Thunderbird's password manager?

No problem now with Talktalk mail.

George

Community Star

Hi George

 

Thunderbird has the option of saving passwords.

 

Thunderbird's Password Manager:

  • Select the triple line Thunderbird Menu icon top right
  • Select Options
  • Select Options
  • Select the Security Tab and then the Passwords Tab
  • Select the Saved Passwords button
  • Select the Show Passwords button and confirm Yes
  • You'll now see the username and related passwords for incoming mail server and outgoing SMTP server
 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

Chatterbox

Hi Gondola,

 

Got that - done that.

Thunderbird showed old password, that did not work this morning.

However I closed and reopened Thunderbird and it asked for the password.

I gave my new password (as of this day) and saved it.

So all good again.

Thank you so much.

George

 

Community Star

Nice one, George.

 

Thunderbird is certainly one of my favourite email clients.  With a really strong, new and never used before, password and with TalkTalk Mail's Reset details set up with an alternative email address and mobile number for password recovery you're fully equipped for self-help password changes and password recovery.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

Community Team - TT Staff

Hi miagre1,

 

Glad to hear that Gondola has been able to help you to resolve the issue 🙂

Chris